Whether you bought the item in a store or online, you have the right to claim or return a defective or inappropriate item. 6]
If you purchased your gift in a physical store, it is a little easier: you can claim the item, but you must also return the item to the store. In this case, you can visit a branch of the store where you can claim the merchandise and make a claim. Of course, you will need a receipt or bank statement showing that the merchandise you are claiming has been paid for. The goods should be in their original packaging, but this does not apply in some cases.
prázdná peněženka

If the purchase agreement states that warranty service is to be addressed, that is where you should go. An authorized employee should work with the customer on the claim. The response period is 30 days. The dealer must notify you of the outcome of the claim within this time frame. This means whether the product was replaced, repaired, or if the dealer will refund the money. If you are not satisfied with the results, you can contact the CTIA, which will handle the matter out of court. Finally, you can go to court and take the matter to civil court.
nákupní košík

If you purchase goods over the Internet, you have the right to withdraw from the sales contract without giving any reason within 14 days of the purchase or delivery of the goods. This is an advantage of buying over the Internet, since one does not have the opportunity to see or try the goods. However, if the purchase was made in a physical store, this case is not so lucky. You can file a claim directly with the e-shop, its stores, or with the authorized service center listed on the product\’s warranty card. The time limit for making a claim at a retail store is the same: within 30 days of receipt of the product. If the product was paid for in cash, the seller is obligated to return the cash to the customer again. If payment was made by bank transfer, the funds will be returned to the account from which the transfer was made.
In all cases, please cooperate with the seller by keeping the receipt or bank statement on hand. Doing so will speed up the entire claims process.